IF YOU'RE HAVING ISSUES WATCHING THE VIDEO STREAM YOU PURCHASED, HERE ARE SOME TROUBLE SHOOTING TACTICS.
 

(1)
YOU NEED A HIGH SPEED INTERNET CONNECTION - CHECK YOUR INTERNET CONNECTION:

TEST YOUR INTERNET SPEEDS HERE...  http://futureproductions.speedtestcustom.com

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• CONFIRM YOU"RE RECEIVING A MINIMUM DOWNLOAD SPEED OF 10MB

• A PING RESPONSE OF UNDER 100MS

• A JITTER OF LESS THAN 10MS

IF YOU ARE NOT, THIS IS OUTSIDE OF OUR CONTROL. YOUR INTERNET/DATA SERVICE OR PROVIDER IS IMPACTIING YOUR WEBCAST VIEWING EXPERIENCE. GIVE THEM A CALL.

 

TRY ALSO PLUGGING YOUR ETHERNET CABLE DIRECTLY INTO YOUR DEVICE.  IF YOU HAVE A SLOW INTERNET SERVICE OR IF YOU'RE TRYING TO WATCH OVER A CELLULAR NETWORK, YOU MAY EXPERIENCE INTERRUPTIONS OR FAILURE OUTSIDE OF OUR CONTROL.
 

(2)
YOU WILL NEED A CODE TO WATCH YOUR STREAM 

CODES ARE EITHER GIVEN TO YOU PERSONALLY BY A PRODUCER, PHOTOGRAPHER, OR THEY"RE EMAILED TO YOU AFTER YOU'VE MADE A PURCHASE FROM THE VIDEO PLAYER. 

 

IF YOU MADE A PURCHASE AND CAN'T FIND THE CODE - CHECK YOUR EMAIL & JUNK BOX FOR THE CODE.  THE EMAIL WILL MOSTLY LIKELY BE FROM no_reply@ppvmailer.com WITH THE SUBJECT LINE "Thank you for purchasing a PPV ticket."

(3)

YOU'RE TRYING TO WATCH ON MULTIPLE DEVICES

IN MOST CASES, YOU CAN ONLY WATCH THE STREAM ON THE DEVICE IN WHICH YOU PURCHASED IT OR IN WITCH YOU USED/ENTERED YOUR CODE.  IF YOU PURCHASED THE STREAM ON ONE DEVICE AND ARE TRYING TO WATCH THE STREAM ON ANOTHER DEVICE, IN MOST CASES THAT'S NOT GOING TO WORK.  IF YOU USED THE CODE ON ONE DEVICE AND ARE TRYING TO USE THE SAME CODE ON ANOTHER DEIVCE, THAT MAY ALSO FAIL. YOU ARE ONLY ABLE TO WATCH FROM THE DEVICE YOU MAKE THE PURCHASE OR INITIALLY USE THE CODE.

IN SOME CASES UP TO 2 DEVICES MAY WORK WITH YOUR CODE. 

IF YOU'RE STILL HAVING ISSUES AND YOU'RE USING THE SAME DEVICE...
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1. TRY BOTH REFRESHING THE PAGE & CLOSING THE WEB BROWSER ON YOUR DEVICE AND RESTARTING IT.
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2. TRY POWERING OFF AND POWERING ON YOUR DEVICE, RESTART IT.
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3.  IF YOU HAVE MORE THAN ONE WIFI TRANSMITTER IN YOUR HOUSE, TRY RETURNING TO THE ORIGINAL TRANSMITTER OR TURNING THE SECOND ONE OFF.

4.  TRY A DIFFERENT WEB BROWSER... IE: FIREFOX, GOOGLE CHROME, ETC.
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IF YOU'RE STILL HAVING ISSUES, PLEASE SEND A MESSAGE TO CORY@PHOTOGRAPHIC.TV ...CORY USUALLY GETS BACK TO ALL TECH INQUIRIES WITHIN 24-48 HOURS OR LESS.

IF YOU MADE A PURCHASE AND FOR SOME REASON YOU'RE UNABLE TO GET THE LIVE STREAM, WE WILL BE HAPPY TO GIVE YOU ACCESS TO AN ON DEMAND LINK (RECORDED SHOW) AT A LATER DATE.
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(4) CAN'T FIND THE DOWNLOAD BUTTON? 
NOT ALL STREAMS HAVE A DOWNLOAD OPTION. DOWNLOAD OPTION MAY NOT BE AVAILABLE.

 

IF THE STREAM YOUR VIEWING ALLOWS FOR DOWNLOADS, THE DOWNLOAD BUTTON IS IN THE BOTTOM RIGHT CORNER OF THE PLAYER WINDOW. IT LOOKS LIKE AN ARROW POINTING DOWN AT A HORIZONTAL LINE.  THE DOWNLOAD BUTTON WILL ONLY APPEAR AFTER PURCHASE OR CODE IS ENTERED AND THE PLAYER STARTS TO PLAY.  IT WILL NOT APPEAR IF YOU MADE A PURCHASE THAT DOESN'T INCLUDE DOWNLOADS.

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SEE THE IMAGE EXAMPLE BELOW...

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